What We Do

Avaya is a leading global provider of business communications applications, systems and services focused entirely on serving the needs of businesses large to small.

Our unique combination of communications applications, systems and services help to simplify complex communications as well as work with existing technologies from other vendors, enabling customers to unlock value and potential from their network. And by embedding communications into the very business processes of an enterprise, we help to improve the way organizations work – making people more productive, processes more intelligent and customers more satisfied.

Drawing on a rich heritage of enterprise telephony and mastery of IP-based technologies, we help customers to grow revenue, lower risk, reduce costs and achieve superior business results.

As a leader in IP telephony, we help customers to realize business value and create competitive advantage by driving the integration of communications and business applications across any network and device.

Through our innovative technology and services, customers can integrate IP telephony solutions with existing communications investments to enhance and evolve their networks and communications applications at their own path and pace.

Key Facts

Avaya consistently is recognized as a global leader by industry and technology experts and has achieved worldwide leadership positions in the following:

• No. 1 in Worldwide Enterprise Telephony
• No. 1 in Worldwide IP Telephony
• No. 2 in IP Telephony in Europe, Middle East and Africa
• No. 1 in Worldwide Call Centers
• No. 1 in Worldwide Unified Communications
• No. 1 in U.S. CPE Maintenance Services
• Leaders Quadrant in Gartner Group’s Corporate Telephony Magic Quadrant for North America
• Leaders Quadrant in Gartner Group’s Corporate Telephony Magic Quadrant for Europe, Middle East and Africa
• Leaders Quadrant in Gartner Group’s North America Contact Center Infrastructure Magic Quadrant
• Avaya Global Services has approximately 9,000 services experts worldwide, 27 network operations and technical support centers and unique patented design and management tools.
• Every day, people use over 100 million of our voice mailboxes.
• We employ approximately 20,000 people, including some 2,500 research and development professionals worldwide.
• We have about 2,500 authorized or certified partners worldwide.

© 2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by the ®, SM or TM are registered trademarks, service marks or trademarks, respectively, of Avaya Inc., with the exception of FORTUNE 500, which is a registered trademark of Time Inc. All other trademarks are the property of their respective owners.