Intelligent Communications Enhance Productivity
(1/30/2007) HCT Project Volume 4
By Scott Washburn, Avaya
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Organizations must leverage communications technology – not just to improve operational
efficiency, but to grow patient bases, improve profitability and allow you to build efficient and
productive work flow processes.
Delivering a consistently high level of medical care is often
a matter of having the right medical expert available in the
right place at the right time. Consider the following emergency
room scenario: An emergency room doctor is faced with a critical
decision regarding patient care. The doctor accesses the
“Find Specialist” service embedded in the network, which
uses intelligent communications, presence capabilities and
programmed rules to locate a specialist in another facility
who is available for a videoconference consult.
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