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While transformation of a healthcare organization from average to top performance is an ongoing
journey, research is beginning to identify useful actions for leaders to shorten the trip and increase the
impact on their organization.
Leaders in consistently high-performing hospitals, as measured
by a composite score on hospitalwide measures, are
champions of frequent performance measurement.[3,9]
The CEOs in high-performing hospitals tend to encourage
earlier adoption of new clinical practices and technology
that simultaneously improve patient outcomes, reduce
costs and strategically support other key goals.
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